In case of an outage,  call 765-362-1900. This line is answered 24 hours a day.

If you, or a family member, depend on special medical equipment and need assistance during a power outage, please call 911.

Lobby: Monday – Friday 8:00 AM – 5:00 PM

Drive-thru: Monday – Friday 8:00 AM – 5:00 PM

Closed on the following Holidays:

New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

Your monthly bill will be generated according to your service location.

Understanding your monthly statement is easy. Grab your bill and click on the image below for a clear explanation of each section. 

Your bill will be due 21 days after the bill is generated.

• Online – ebiz.celp.com  
  • Sign in to your account to make secure payments,  view account information, and select paperless billings.
• By Phone – CEL&P employees are available 24 hours a day to take credit/debit card payments or electronic check payments over the phone. 
  • Call 765-362-1900
• Lobby/Drive-thru – Pay in the office with cash, check, money order, debit or credit card.
• Night Deposit Box – Place payments in the night deposit box at the CEL&P office or at the municipal building on Pike Street in Crawfordsville.
• Mail – Mail payments to PO Box 428, Crawfordsville, IN 47933-0428
• Bank Draft – Have your bill automatically debited from your checking account each month.

Budget Billing – Pay your bill each month based on your average usage. Sign-up is available from August 1st – October 31st.

Crawfordsville Electric Light & Power accepts Cash, Check, Money Order, VISA, MasterCard, and Discover.

CEL&P will mail a delinquent notice if the bill has not been paid by the due date stated on the original bill. The delinquent notice will include the penalty amount and disconnect date. If the bill has not been paid by the disconnect date, service will be terminated at the service address.

Customers needing financial assistance can contact local agencies for help.

One time each calendar year, CEL&P offers customers the ability to apply for an extension. The extension must be completed in the CEL&P lobby and 10% of the bill is due at that time in order to secure the extension. This gives the customer extra time to pay their past due balance.

Any household who has qualified for Energy Assistance Program (EAP) on or after October 1 cannot have its service disconnected between December 1 and March 15. Utilities may not disconnect service to EAP recipients during this timeframe if:

• The customer has submitted a complete application and has been determined eligible by the local LSP or their subcontractor.
• The customer has submitted a complete application and a staff person at the LSP is determining eligibility (submitting an application makes a household eligible for the moratorium).
• The household has an account in good standing, which is defined as having active service as of 12:00am on December 1.
• The customer has furnished proof to the utility provider of their application to receive Energy Assistance, or the local LSP has notified the utility in writing.

New in 2026: Indiana regulations prohibit utilities from disconnecting electric or gas service to eligible, enrolled customers on days when the National Weather Service forecasts a heat index of 95°F or higher.

The following organizations may be able to help with customer assistance. 

• Community Action – 2985 Industrial Blvd; 765-362-3790; Must bring in bill & fill out application
• Union Township Trustee – 1311 Darlington Ave; 765-362-0706; Mon-Fri 8-12; Must bring in current bill
• Children’s Bureau Inc – For families with children; 866-431-4451
• Salvation Army – By appointment only; 765-401-6043
• Indiana 211 – Resource database; Dial 211 or text 898-211; https://in211.communityos.org/
• First Door United Way Montgomery County – Wide range of community resources; 221 E. Main St. 2^nd Floor; Mon-Fri 9:30 to 4:30; https://www.uwlafayette.org/montgomery/firstdoor

Customers can request a second reading if they feel the meter reading was in error. Customers can also request to have their meter tested for accuracy once every 36 months at no charge. The request to have the meter tested must be in writing. If a subsequent meter test is required within the next 36 months, a fee may be charged.

Customers need to come to the CEL&P office at 808 Lafayette Road. You will need to present a valid government-issued photo ID and your social security number.

To determine if a deposit is required, all customers will be subject to a credit check. If a deposit is necessary, payment must be received before service can be connected.

If the account has no more than 1 late payment in a 12-month period, the security deposit will be applied to the next month’s bill. When customers transfer service within CEL&P territory, their deposit will be moved to the new account.

All customers must come to the CEL&P office to sign a disconnect form.

This is a list of the primary utility providers who serve the City of Crawfordsville. Please note this is not intended to be an all-inclusive list.

Natural Gas
Centerpoint Energy

800-227-1376

https://www.centerpointenergy.com/en-us/

Water
Indiana American Water

800-492-8373 or 765-362-3940

https://amwater.com/inaw/

Crawfordsville Storm Water and Waste Water Billing Departments
765-364-5192

https://www.crawfordsville.net/department/index.php?structureid=36te

Crawfordsville Street and Sanitation Department
765-364-5166
https://www.crawfordsville.net/224/Street-Sanitation-Departmentebsite

Internet / Fiber/Telephone

• AT&T – 855-968-5196,
• Metronet – 765-307-2000
• Xfinity/Comcast – 800-934-6489